The last one might be the best one to try in the case of a docking station, where space between USB connectors is usually tight. Use a standard, USB-adapter cable to position your USB 2.0 wireless receiver as far away as possible from your USB 3.0 connector. Position your USB 2.0 receiver as close as possible to your wireless peripheral (mouse, keyboard, headphones, etc.). until your wireless mouse is back to working. During this process you will need a 2nd ug-in type. That should find your mouse and turn it on. For example, if your PC has a choice of USB 2.0 connectors, use the one on the opposite side of the PC from the USB 3.0 connector. choose your mouse if it shows, then remove it, (unpair) Reboot then go back to the unifying software and choose the Pair option. If your PC has multiple USB 2.0 connectors available, separate your USB 3.0 and USB 2.0 receivers by as much distance as possible. The 2.4 GHz ISM band is a widely used unlicensed radio frequency band for devices such as wireless routers, as well as wireless PC peripherals such as a mouse or keyboard.Īmong recommendations to mitigate the issue, posted in a Logitech wiki at Potential USB 3.0 interference: The purpose of this document is to create an awareness of radio frequency interference to wireless devices operating in the 2.4 GHz ISM band as a result of certain USB 3.0 devices and cables. Given the new details, this looks to be a case of USB 3 interference in the 2.4 GHz band.įrom Intel's note on USB 3.0 Radio Frequency Interference on 2.4 GHz Devices (page links to the full PDF download): What would be a good first choice for a fix I can try that won't hurt anything (update a driver.where?)? ![]() But I have to give it 1-2 days to make sure because the problem is intermittent. This seems to indicate that the docking station is a necessary component to reproduce the problem). The DFU tool was going to help solve the problem of keeping firmware up to date. So far the wireless keyboard/mouse are not malfunctioning. I rerouted the monitors to plug directly into the laptop (take this docking station out of the equation). When wireless was plugged in, it was in a USB port on the laptop itself, not the docking station Wired keyboard and wired mouse work great. It has two monitors attached to it, one by DVI and the other by HDMI. It’s convenient, clutter free, advanced 2. ![]() "Plugable USB 3.0" docking station that runs the DisplayLink software. Download Unifying software to quickly add all of your devices to one receiver.They came in the same box / use the same dongle. Windows 10 Professional operating system.See Logitech Presentation Software Silent Installation Guide for Windows. Command line options allow you to run the installation silently and to disable automatic updates. exe format and use deployment tools such as SCCM to install it remotely. The mouse seems to have difficulty traveling to the top left of the screen. For Windows, you can download the software in.Sometimes, the keys get saved up and come out later all at once, and sometimes they never come out.
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